Refund policy

Return and Refund Policy

Kaizen 3D Prints, LLC
www.kaizen3dprints.com
Effective Date: August 1st, 2023

This Return and Refund Policy (the “Policy”) explains how Kaizen 3D Prints handles order cancellations, physical returns, digital-product and license refunds, billing corrections, and claims involving damaged, defective, incorrect, or materially nonconforming products. It applies to purchases from Kaizen 3D Prints, LLC (“Kaizen 3D Prints,” “we,” “us,” or “our”) through www.kaizen3dprints.com, an accepted quote, or another sales channel where we are the seller or contracting party. It covers retail/end-use and wholesale transactions on the same standard terms unless applicable law or an expressly agreed term provides otherwise.

This Policy forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in those Terms. Our Shipping Policy governs shipment and delivery procedures; this Policy governs return eligibility and remedies. Our Terms govern subscription renewal, cancellation effectiveness, access, and license rights. No provision of this Policy limits a right or remedy that applicable law does not permit us to exclude or restrict.

1 Policy Scope and Applicable Terms

1.1 Products and transactions covered

This Policy applies to physical products, including 3D-printed items, accessories, parts, materials, filaments, and other goods we sell; customized, personalized, and made-to-order work; digital files and other Digital Products; personal, commercial, and reseller Licenses; Subscriptions and memberships; and associated design, preparation, or manufacturing services. Inclusion of an offering here does not promise that it is available through every sales channel or at all times.

1.2 Priority of terms

If terms conflict on a particular subject, nonwaivable law controls. Subject to that rule, a signed custom or business agreement controls, followed by express Offer-Specific Terms disclosed for and accepted with the transaction, this Policy for its subject matter, and then the general Terms of Service. A special return window, cancellation charge, or warranty term must be disclosed before the applicable purchase or separately agreed with you. A term added after purchase does not retroactively reduce your rights without your agreement or a legal requirement.

1.3 Purchases from other sellers

If you purchase from an independent retailer, marketplace seller, or reseller, contact that seller for its return and refund process. A seller that independently manufactures products using our licensed designs is responsible for its own finished products and customer remedies. This Policy does not warrant those independently manufactured products. Any warranty we expressly provide for a particular item, and any duty the law places directly on us, remain applicable. If a platform processes a transaction for which we are the seller, its procedures may also apply, but they do not eliminate our obligations under this Policy or applicable law.

2 Requesting Help or a Remedy

2.1 Contact and information

Email contact@kaizen3dprints.com with the subject “Return or Refund Request.” Include your name, order or invoice number, purchase email, the affected item or License, the remedy requested, and a description of the issue. If available, include photographs or video showing the item and packaging, screenshots of an access problem, and any relevant error message, file format, or equipment information. Do not email passwords or full payment-card details.

We may request reasonable additional information to verify the transaction and assess the claim. An order record, invoice, or other reliable proof of purchase is sufficient; you need not have the original receipt if the purchase can otherwise be verified. We will not request information unrelated to resolving the claim or make a legally required remedy depend on an unreasonable evidence requirement.

2.2 Authorization and return destination

Contact us before sending a physical item. If a return is needed, we will provide authorization and instructions, including the correct destination. The mailing address in Section 15 is for correspondence and is not a return destination unless we specifically instruct you to use it. An unauthorized shipment may delay processing and is not itself an approved return or refund. This authorization procedure does not prevent you from giving an effective statutory cancellation notice or exercising a nonwaivable right.

2.3 Keeping evidence and protecting the item

Keep the affected item and relevant packaging while we review the claim, where reasonably possible. Take reasonable care of the item and stop using it if it is unsafe or continued use could cause further damage. Do not discard or destroy it unless we authorize that step or immediate disposal is reasonably necessary for safety. Tell us about an urgent safety concern promptly. A reasonable safety action, or the absence of original packaging, does not by itself defeat a valid defect or statutory claim.

3 Voluntary Returns of Standard Stock Items

3.1 Request window and condition

Unless an applicable offer gives a different window, you may request a change-of-mind return of an eligible standard stock physical item within 14 calendar days after delivery. The item must be unused, uninstalled, unmodified, complete with supplied parts and accessories, and in its original resaleable condition and packaging. You may reasonably examine the item without using or damaging it. Factory seals on sealed materials, filaments, or consumables must remain intact. Sections 4 and 5 explain exclusions and the separate rules for product problems.

The request deadline is measured from documented delivery to the address or recipient specified in the Order, subject to any different rule required by law. An eligible request received within the window remains timely if our response or authorization occurs later. Send the authorized return within 14 calendar days after we provide return instructions, unless we agree to an extension or law permits a longer period.

3.2 Return shipping and refund amount

For a voluntary change-of-mind return, you pay the return shipping and any optional insurance. Original delivery charges are not refunded unless the applicable offer or law requires otherwise. We do not charge a standard restocking fee. The refund is the amount paid for the accepted returned item after applicable discounts, plus associated refundable tax. Section 10 governs refund processing and any legally permitted adjustment for missing parts, use, or damage.

3.3 Exchanges and replacement purchases

An exchange depends on availability and our written confirmation. Unless we arrange a direct exchange, return the eligible item under this Policy and place a separate Order for the desired item. An exchange is not guaranteed for a discontinued item or a particular color, finish, or batch. We will not substitute a materially different item without your agreement.

4 Items Excluded from Voluntary Returns

4.1 Custom and made to order work

Customized, personalized, engraved, customer-specified, and made-to-order items are not eligible for change-of-mind return once the corresponding custom work or production has begun, unless the applicable offer expressly provides otherwise. This includes items manufactured for a particular Order rather than supplied from standard finished stock. Section 6 governs requests made before completion and cancellation charges.

4.2 Other excluded items

The following are also excluded from voluntary change-of-mind returns: Digital Products and Licenses after delivery; Subscription charges for an already-started paid period; opened or used sealed materials, filaments, and consumables; used, installed, altered, damaged, incomplete, or contaminated items that do not meet Section 3; and items clearly identified before purchase as final sale. A clearance price alone does not make an item final sale unless that restriction was disclosed.

For an assorted or mystery product whose nature and variability were disclosed, disappointment with an accurately supplied selection does not establish a defect or entitlement to a different selection. Any separate voluntary return eligibility still depends on Section 3 and the disclosed offer.

4.3 Exceptions for product problems and legal rights

These exclusions apply to voluntary change-of-mind returns. They do not exclude a remedy for an item we supply that is defective, damaged in transit before risk passes, incorrect, or materially inconsistent with the accepted Order, or a right required by law. A made-to-order designation or a final-sale label does not, by itself, eliminate a statutory withdrawal or defect remedy. Section 13 explains mandatory consumer rights.

5 Damaged Defective Incorrect or Missing Items

5.1 Prompt reporting

Inspect the shipment when reasonably possible. Please report visible shipping damage, an incorrect item, or a missing component within 7 calendar days after delivery so we can preserve evidence and investigate efficiently. Report a defect not apparent on arrival promptly after discovering it. This requested 7-day reporting period is not a warranty duration, a statute of limitations, or a cutoff for a nonwaivable claim. Warranty notice requirements stated in an applicable lawful written warranty remain relevant.

For an undelivered shipment or a package marked delivered that you cannot locate, follow the shipment investigation process in our Shipping Policy and contact us. If you are unsure which procedure applies, contact us and we will route the request. Neither policy requires duplicate notices for the same issue, and a carrier investigation does not suspend a legal refund deadline or eliminate our responsibilities as seller.

5.2 Evaluation and normal manufacturing characteristics

An item materially fails to conform if it differs in a material respect from the accepted specifications or description, contains a defect for which we are responsible, or arrives incorrect or incomplete. We evaluate the accepted Order, disclosed tolerances, product information, photographs, and other relevant evidence. We may reasonably request inspection or return before determining a remedy, unless law or safety considerations require a different process.

Disclosed and reasonable 3D-printing characteristics, such as layer lines, minor surface variation, support-removal marks, small color or finish differences, and dimensional variation within stated tolerances, are not by themselves defects. Variation cannot excuse a material departure from the agreed specifications, advertised function, or a nonwaivable quality requirement. A customer’s accurately reproduced spelling, artwork, approved proof, or supplied dimensions are not our production error, subject to any specific obligation we accepted to verify them.

5.3 Available remedies

For a substantiated issue attributable to us, we will provide an appropriate remedy under the accepted Order, any applicable warranty, and law. Depending on the issue, that may be supplying a missing component, repair, replacement, a price reduction agreed with you, or refund. Where the law gives you a choice of remedies or requires a refund, that right controls. Store credit is offered only as an agreed alternative and will not replace a legally required cash or payment-method refund without your consent.

If correction or replacement is appropriate, we will arrange it within a reasonable time and without a charge for the correction. A replacement must meet the agreed material specifications unless you accept a different item. If a proper remedy cannot be completed within a reasonable time, we will provide any refund or other remedy required by the transaction or law rather than require you to accept an indefinite delay. A refund may require an authorized return or proof of return where legally permitted; we may waive return when appropriate.

5.4 Shipping and related charges

When a substantiated error, defect, or transit problem is our responsibility, we pay reasonable return shipping through our instructions and the cost of any replacement shipment. We will provide a prepaid method or agree to reasonable shipping reimbursement. Obtain approval before arranging unusually expensive shipping. A legally required shipping reimbursement is not forfeited solely because prior approval was impracticable.

A refund for an affected item includes its paid price and associated refundable tax. We also refund any original delivery charge attributable to that item to the extent required by law or when the delivery service for that item was not supplied as agreed. We do not retain a delivery charge solely because a refund concerns a defective item when applicable law requires reimbursement. Customer-caused damage or an inaccurate claim does not automatically qualify for seller-paid shipping; we will explain any proposed customer charge before authorizing a chargeable service or shipment.

6 Order Changes Cancellations and Custom Work

6.1 Requesting cancellation

Send a cancellation or change request to contact@kaizen3dprints.com identifying the Order and the requested action. We will attempt to stop work or shipment where practicable, but a request alone does not confirm cancellation. We will confirm whether we can accommodate it and explain any applicable charges or revised timing. Statutory cancellation rights do not depend on our discretionary acceptance.

For a standard stock item that we can stop before shipment and for which no separately agreed work has been performed, an accepted cancellation results in a refund of the amount paid for the canceled portion, including charges for delivery not performed. If the item has shipped, the return provisions apply. Deleting an Account, refusing delivery, or disputing a charge does not substitute for an Order cancellation request, subject to any legally effective notice you give.

6.2 Custom work and commitments already incurred

For a custom or made-to-order Order, cancellation may be unavailable after approval, design work, file preparation, customization, procurement, material allocation, or production begins. If we accept cancellation, any disclosed and legally enforceable cancellation term in the accepted Quote or Order applies. A deposit is not automatically nonrefundable merely because it is called a deposit.

If no different cancellation amount was expressly agreed, we may retain or charge only reasonable, documented amounts for work actually performed and reasonable, nonrecoverable materials or third-party commitments incurred specifically for that Order before cancellation was accepted, to the extent legally permitted. We will account for reasonably avoided or recovered costs and will not collect the same loss twice. We refund the balance of prepaid amounts allocable to the canceled work. These rules do not permit deductions from a full refund that law requires or permit an undisclosed punitive cancellation fee.

6.3 Approvals and customer supplied information

You are responsible for accurate instructions, spelling, dimensions, files, permissions, and approvals as stated in our Terms. A change after approval may require an additional charge and revised production or delivery estimate, which we will disclose for acceptance. We may hold an Order for missing approvals or unusable Customer Materials and make reasonable follow-up attempts. If continued nonresponse or unsuitable materials makes fulfillment impracticable, we may cancel the affected work and apply Section 6.2 where legally permitted. We do not treat silence as approval to manufacture a design you have not approved.

6.4 Cancellation or delay caused by us

If we reject or cannot fulfill an accepted Order, we refund amounts paid for the unprovided portion, subject to a separately accepted allocation for conforming work already supplied. If we propose a material substitution, specification change, or price correction, you may reject that change and receive the remedy required for the affected portion. We will not impose customer cancellation charges for our inability to supply the agreed product or require acceptance of a materially different substitute.

For shipment delays, our Shipping Policy governs notices and delivery procedures. We will honor any legally required opportunity to consent to a delay or cancel, and issue a prompt refund of amounts that must be refunded. A final-sale, made-to-order, or nonrefundable designation does not override those obligations. Refund processing in Section 10 is subject to any shorter legal deadline.

7 Digital Products and Licenses

7.1 Delivery and change of mind

Digital Products may be delivered by email, download link, Account, portal, membership platform, or another authorized service. As provided in Section 9 of our Terms, email delivery is complete when we send the Digital Product, License, access instructions, or download link to the email address you supplied. Delivery does not depend on whether you open the email or download a file. This contractual delivery rule does not dispense with a legally required consent or acknowledgment for loss of a statutory withdrawal right.

Unless an applicable offer provides otherwise or law requires a remedy, delivered Digital Products and Licenses are final sale and are not eligible for a change-of-mind refund. This includes a personal, commercial, or reseller License delivered by email even if it is not activated or used. If delivery or licensed access has not yet occurred, request cancellation; we will review whether it can be stopped and whether any separately agreed custom design or preparation charge applies under Section 6.

7.2 Access support and seller errors

Provide an accurate email address and check your storage, spam folder, and filtering settings. A customer-side access issue does not by itself make the transaction undelivered or refundable. Contact us for assistance rather than assume that an unopened email, unused file, or missed download creates a refund right.

If we supplied an incorrect, missing, corrupted, or nonfunctional file or link, or the Digital Product materially fails to match its description, we will investigate and reasonably correct the error attributable to us, such as by resending access instructions, replacing a file, or supplying the missing content. If we cannot supply a conforming Digital Product within a reasonable time, we will provide the refund or other remedy required by the transaction or law. A final-sale designation does not excuse our own delivery or content error.

7.3 Compatibility and printing results

Review disclosed file formats, equipment requirements, license limits, and technical specifications before purchase. A functioning file that matches its description is not refundable merely because your chosen software, equipment, materials, settings, or intended use are incompatible or produce an unsatisfactory result. This rule does not excuse an inaccurate compatibility representation we made or a defect attributable to us. We may reasonably request diagnostic information; we do not assume responsibility for independently manufactured products or guarantee a particular commercial result.

7.4 Effect of a refund or reversal

If the purchase of a Digital Product or License is refunded or reversed, the associated License terminates under Sections 10 and 12 of our Terms. Stop the use, printing, reproduction, manufacture, advertising, listing, sale, or distribution that depended on that License, as applicable, and comply with the file-deletion and inventory requirements there. You may not retain or rehost the files for continuing use merely because you previously downloaded them.

A refund for one separately identified purchase does not by itself terminate a License granted through a different, fully paid purchase. Correction of a duplicate charge does not reverse the properly paid underlying transaction. No refund, credit, or support remedy authorizes modifying, remixing, sharing, sublicensing, or rehosting our files. The limited technical production steps expressly permitted by the License remain the only permitted technical changes.

8 Subscriptions Memberships and Recurring Licenses

8.1 Cancellation method and effective date

Use your Account or the easy online cancellation method provided with the plan, with email to contact@kaizen3dprints.com as a backup. A Subscription established by email, private Quote, or custom agreement may be canceled by email unless that agreement supplies another equally accessible method. Identify the Subscription and account holder. These methods and the cancellation rules in Section 11 of our Terms are platform neutral.

Cancellation stops the next renewal and ordinarily takes effect at the end of the paid billing period. Benefits and license rights continue through that period only while you remain in good standing; at its end, portal access and Subscription-dependent rights end. Cancellation of recurring billing is separate from a request to refund a payment. Do not rely solely on deleting an application, leaving a community, or discontinuing use to cancel a Subscription.

8.2 Refund eligibility

Voluntary cancellation, nonuse, missed downloads, or a decision not to continue does not produce a prorated refund for an already-started paid period unless the applicable offer or law requires one. Trials, promotional plans, fixed commitments, and prepaid periods follow the terms disclosed when you enrolled, subject to mandatory law. We will correct a substantiated duplicate, unauthorized, incorrectly calculated, or post-cancellation charge for which we are responsible. Please report billing concerns promptly; legal dispute periods remain unaffected.

If we discontinue paid benefits during a paid term for reasons other than your breach, we will provide the agreed benefits through that term or an appropriate prorated remedy for the unprovided portion. Any credit instead of a refund will comply with the applicable offer and law and will not replace a refund that law requires without your consent. A material plan change or price increase follows the notice and cancellation provisions in our Terms.

8.3 License rights when access ends

At the end of a Subscription-dependent personal License, stop creating new prints and delete the licensed files unless the applicable offer expressly permits continued retention or use. Previously authorized personal physical prints may be retained as provided in the Terms. At the end of a commercial or reseller License, stop production, advertisements, listings, new orders, sales, wholesale, gifts, and distribution, and comply with the deletion and inventory rules in Section 12 of the Terms. There is no default sell-off period. Only an item both completed and sold before termination may still be shipped; no new production may be undertaken for pending orders after termination.

License fees and a licensee’s materials or unsold inventory are not refundable merely because a License expires or ends. A sell-off exception requires our express written approval. Termination for breach, fraud, nonpayment, infringement, unauthorized sharing, or misuse may end access and rights immediately. Refund eligibility remains subject to this Policy, the accepted agreement, and law; termination does not authorize us to retain money that law requires us to refund.

9 Return Packaging Shipping and Inspection

9.1 Preparing an authorized return

Use the destination and method we provide, include the authorization or order reference, and package the item securely with its included components. Use tracking and retain your shipping receipt. Do not ship hazardous or leaking material, or an item requiring regulated handling, until we provide suitable instructions. For a statutory or defect claim, lack of original packaging does not automatically defeat eligibility; reasonable protective packaging may be used.

For a voluntary return shipped using a method you choose and pay for, you bear return-transit risk to the extent permitted by law. For a substantiated seller-error or defect return using our supplied label and instructions, we will not deny the remedy solely because the carrier loses or damages the properly packed return after documented handoff. Different mandatory risk rules control when applicable.

9.2 Inspection and disputed condition

We may inspect a returned item and compare it with the claim and condition requirements. We will explain a denial or proposed deduction and provide a reasonable opportunity to supply additional information. For a voluntary return that arrives used, damaged, or incomplete, we may decline the return or offer a legally permitted refund reduced only by a reasonable, documented loss in value attributable to your handling. We do not make a deduction for a defect or damage that was our responsibility.

Where a statutory withdrawal right applies, inspection, packaging requirements, and any deduction are limited by that law, including protections for handling reasonably necessary to establish the item’s nature, characteristics, and functioning. If an item is ineligible and we retain it pending instructions, we will seek a reasonable disposition arrangement rather than assume that sending it forfeits ownership. Any agreed return-to-you shipping charge will be disclosed first.

10 Refund Processing and Amounts

10.1 Timing and payment method

After approving a refund and receiving any return or evidence reasonably required to determine it, we will initiate the refund within 10 business days, or sooner if applicable law requires. We will inspect and decide an ordinary authorized return within a reasonable time, ordinarily within 10 business days after receiving it, and notify you of the decision. These ordinary processing periods do not postpone a legal deadline, permit unreasonable delay, or extend a deadline by requiring unnecessary evidence. A refund that does not require a return is processed after approval without a return condition.

Refunds are ordinarily sent to the original payment method. If that method cannot accept the refund, we will arrange a lawful alternative after reasonable identity verification. We do not require you to accept store credit in place of a payment refund. Your payment provider may need additional time to post funds. If a refund has not appeared after the provider’s stated processing period, contact us for the transaction reference and support. For this Policy, a business day is Monday through Friday excluding United States federal holidays.

10.2 Discounts taxes and partial orders

Refunds use the price actually paid for the affected item or portion after applicable discounts. Refundable taxes are included as required by law. An item supplied without charge does not create a separate cash entitlement. For a partial return from a bundle or promotion, the purchase-time allocation or disclosed promotion rules control; if no allocation was disclosed, we use a reasonable proportional allocation and explain it. We do not impose a new promotional penalty after purchase.

Payments for unaffected items, conforming work already supplied, or valid charges separately incurred remain due. Original shipping, return shipping, and custom-work deductions follow Sections 3, 5, 6, and 13. We do not deduct an undisclosed administrative, processing, or payment-provider fee from an otherwise due refund. A prepaid stored-value instrument is credited back to that instrument unless a disclosed term or law requires a different method; cash redemption rights required by law remain available.

10.3 Credits and avoiding duplicate recovery

Any store credit, replacement, or other alternative remedy will be described to you, including material conditions, and will be accepted only where appropriate under the applicable transaction and law. We will coordinate a refund with a pending payment dispute to avoid duplicate reimbursement for the same charge. You need not waive a legitimate payment dispute or other legal right to have a claim considered. We may request reasonable confirmation of amounts already returned or credited; we will not knowingly retain payment for an amount we must refund.

11 Warranty Claims and Product Responsibility

11.1 Coverage and duration

This Policy supplies return and claim procedures; it does not establish a single additional durability warranty or uniform warranty term across our changing product catalog. Any express product warranty, its warrantor, coverage, duration, exclusions, and remedy are stated in the applicable product-specific warranty or accepted offer and remain enforceable as provided by law. Ask us for the applicable warranty information before purchase if it is not readily available. Applicable statutory and implied warranties are preserved wherever they cannot lawfully be excluded or limited.

The 14-day voluntary return window and the requested 7-day arrival-issue notice do not shorten an applicable warranty period, statutory guarantee, or legal filing period. Our remedies for a product that was incorrect, damaged, or materially nonconforming when supplied remain subject to Section 5 and law. No statement here eliminates an express warranty arising from a legally binding description or promise.

11.2 Claim administration

Contact us under Section 2 for a warranty claim involving a product we sold. We will identify whether the applicable warranty is provided by us or another manufacturer and explain the appropriate claim process. A third-party warranty may have its own lawful conditions. Referral to another warrantor does not eliminate our direct seller obligations or a remedy law requires us to provide. We do not require purchase of an additional warranty to obtain a remedy otherwise available under law or this Policy.

11.3 Damage arising from customer use

To the extent permitted by the applicable warranty and law, a remedy does not cover damage caused by misuse, unintended use, improper installation or calibration, unsuitable equipment or materials, excessive heat, moisture or chemicals, improper cleaning or storage, unauthorized alteration, or ordinary wear. An exclusion applies to the resulting damage for which that cause is responsible; it does not automatically cancel unrelated coverage merely because a third-party part, material, or repair service was used. A compatibility or maintenance condition that law prohibits is not imposed by this Policy.

11.4 Independently manufactured products

A Digital Product or License does not warrant the safety, quality, legal compliance, profitability, or fitness of items a customer or reseller independently manufactures. Licensees control their own production and bear the responsibilities allocated in Section 12 of our Terms, including their own customer service, returns, warranties, and regulatory duties. Refund of our license fee does not reimburse a licensee’s equipment, materials, production costs, inventory, customer obligations, or commercial losses merely because the license relationship ends, except where an accepted agreement or nonwaivable law requires otherwise.

12 Wholesale and Business Transactions

The same standard eligibility rules and claim procedures apply to retail/end-use and wholesale purchases. Wholesale status or quantity alone does not create a broader return right, a right to return unsold inventory, consignment treatment, or a guaranteed sales result. An expressly accepted Quote, License Schedule, Order, or signed agreement may state different terms for the transaction under Section 1. Deposits, milestones, royalties, invoices, and net payment obligations follow that accepted arrangement. A refund of an affected item or charge does not automatically cancel unaffected payment obligations, and nonwaivable rights remain protected.

13 Mandatory Consumer Rights

13.1 Rights that control this Policy

This Policy provides voluntary return benefits and procedures alongside applicable law. It does not exclude or restrict a nonwaivable right concerning withdrawal, cancellation, delivery, conformity, repair, replacement, price reduction, refund, warranty, or payment disputes. A final-sale label, a custom designation, digital delivery, or expiration of a voluntary window cannot defeat such a right. Where applicable law requires a different window, remedy, refund method, shipping allocation, or procedure, we will apply that rule.

13.2 Statutory withdrawal where applicable

If the law governing your consumer transaction gives you a statutory cooling-off or withdrawal right, you may exercise it by an unequivocal notice to us within that law’s period. Prior return authorization is not a condition of giving effective notice. We will provide legally required information and forms, and apply that law’s return deadlines, refund timing, permitted deductions, and reimbursement of delivery costs. Where required, reimbursement includes the cost of standard outbound delivery; an additional cost for an optional premium delivery method need not be refunded unless law requires it. Return shipping is charged to you only if legally permitted and properly disclosed.

Statutory exceptions for genuinely personalized goods, digital content, fully performed services, or other categories apply only when their legal conditions are satisfied. Producing a standard catalog item after the Order does not, by that fact alone, establish that it is exempt from a statutory withdrawal right. For immediate digital supply or early service performance where law requires express consent, acknowledgment of loss of withdrawal rights, or a retainable confirmation, we must obtain and provide those items. Agreement to general Terms or transmission of an email alone does not replace those requirements. Statutory remedies for defective or nonconforming supply remain separate from change-of-mind withdrawal rights.

13.3 Warranty protections

No disclaimer or limitation here overrides an applicable express warranty, an implied warranty that cannot lawfully be disclaimed, or a mandatory product guarantee. Where a written consumer warranty or service contract prevents disclaimer of implied warranties under applicable law, those protections remain in effect. This Policy does not create an independent limitation on statutory warranty duration. The warranty and liability provisions of our Terms apply only to the extent lawful.

14 Policy Changes and Disputes

The version made available when the Order, purchase, or enrollment occurs ordinarily governs that transaction. Material changes apply prospectively; a later revision does not retroactively reduce rights attached to an accepted Order, completed purchase, or paid period unless required by law or agreed with you. Continuing Subscriptions are also subject to the notice and change provisions in Section 11 of our Terms.

If you disagree with a decision, contact us with the order reference and the reason for reconsideration. The governing-law, dispute-notice, arbitration, exceptions, and opt-out provisions in Section 26 of our Terms apply to a dispute under this Policy to the extent enforceable. This Policy does not create a separate arbitration agreement, restart an existing opt-out period, or require a customer-service review as a prerequisite where law does not permit it.

15 Contact Information

• Kaizen 3D Prints, LLC

• Email: contact@kaizen3dprints.com

• Website: www.kaizen3dprints.com

• Mailing address: 8160 SW Garden Home Rd, Portland, OR 97223, United States

Contact us for return authorization and the correct return destination before sending goods. This Policy applies only to the named contracting company’s transactions; ownership of affiliated businesses does not make another company a party to your purchase or License.